Frequently Asked Questions
We offer various types of glass products, including but not limited to:
- Tempered Glass - High strength and safety
- Laminated Glass - Composed of two or more layers of glass with interlayers
- Frosted Glass - Surface treated for a semi-transparent appearance
- Colored Glass - Available in various colors
- Mirror Glass - High reflectivity, suitable for decoration
Our furniture products mainly use the following materials:
- High-quality solid wood - Including oak, walnut, and cherry
- Premium metals - Such as stainless steel and aluminum alloy
- Eco-friendly engineered boards - Compliant with E1 environmental standards
- Natural stone - Marble, granite, etc.
- Specialty glass - Tempered glass, laminated glass, etc.
Delivery time depends on the product type and your location:
- Standard products: Usually shipped within 3-7 business days after payment confirmation
- Custom products: May require 15-30 business days for production, depending on complexity
- Domestic shipping: Generally arrives within 2-5 business days after shipment
- International shipping: Usually takes 7-15 business days, depending on the destination country
We support various payment methods, including:
- Credit/Debit Card (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer
- Alipay/WeChat Pay (for Chinese customers)
- 30-day terms for corporate purchases (subject to approval)
We are confident in our product quality and offer the following warranty services:
- Glass products: 2-year warranty (excluding human damage)
- Furniture frame structure: 5-year warranty
- Electrical components: 1-year warranty
- Surface treatments (coatings, paint): 2-year warranty
Our return and exchange policy is as follows:
- Within 7 days of receiving the goods, you can request a return or exchange if there are quality issues
- Custom products cannot be returned unless there are obvious quality problems
- Returned products must be in their original packaging and unused
- Return and exchange process:
- Contact customer service with your order number and issue description
- Send photos or videos of the product issue
- After confirmation, arrange for return according to instructions
- We will process the refund or exchange after receiving and inspecting the returned product
More Questions?
If you couldn't find the answer you need, please contact us through the following channels:
